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Frequently Asked Questions

>How do I join your mailing list?
>How do I open an account and buy wine from you?
>What happens if I have forgotten my password?
>Do I need to login before I start shopping?
>How do I change my details or view previous orders?
>What happens if the wine I receive is damaged or I don’t like it?
>How do I send wine as a gift?
>What is Tyrrell’s Wines Copyright Policy?
>How much does delivery cost?
>How long will it take for my wine to be delivered?
>Does Tyrrell’s Wines deliver overseas?
>How do I pay an outstanding balance?
>Does Tyrrell’s Wines accept sponsorship requests?

How do I join your mailing list?
When you register to become a member of either our Friends of Tyrrell's Wine Club or Private Bin Wine Club you are given the opportunity to receive our regular mailings and email offers which can be stopped and started at your choosing.

How do I open an account and buy wine from you?
If you are an existing customer, and have been sent your website login details, you can login and purchase wine immediately. If you have signed up recently, and have not yet been sent your login details, you can email web.support@tyrrells.com.au for assistance. New members are uploaded to the side monthly so do not worry if you don't recieve your login details right away. 

If you are not a member, but wish to become one, visit our Friends of Tyrrell's Wine Club and Private Bin Wine Club pages to determine which level of membership suits you best.

What happens if I have forgotten my password?
If you have forgotten your password please click here to reset it. If you are still experiencing difficulties you can email web.support@tyrrells.com.au.

Do I need to login before I start shopping?
No. You can add items to your Shopping Cart and you will be prompted to login once you have finalised your order.

How do I change my details or view previous orders?
Once you are logged in you will be able to make changes to your account through the "My Profile" section of our website. This option allows you to alter any of your contact details and preferences.
Only orders placed via our website can be viewed online. To find out information regarding other orders please call 1800 045 501 or email sales.orders@tyrrells.com.au

What happens if the wine I receive is damaged or I don’t like it?
No refunds, credit or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an order.
A Tyrrell's Vineyards product is considered damaged if it shows to be broken or leaking when first taken from its packaging. Please contact our customer service team at 1800 045 501 promptly upon receipt of a damaged product. A customer service team member will provisionally determine whether the product is damaged. Where a product is provisionally determined to be damaged we will arrange to replace the product. Refunds will only be offered where a replacement product can not be provided.

If you find a defect arises with your product after delivery and a valid claim is accepted by our customer service team within 30 days of delivery, Tyrrell's Vineyards will exchange the product where possible, or refund you the purchase price of the product. Should you contact us outside the 30 day period, customer service management will consider each claim on a case by case basis on its merits.

How do I send wine as a gift?
Choose your wine and add to your Shopping Cart. When you checkout you will be asked to confirm certain details. At this stage you can select if the order is a gift, and change the delivery details to those of the intended gift recipient. We will then mail the invoice out to you rather than send with the order. 

What is Tyrrell’s Wines Copyright Policy?
All content included on this site, such as text, graphics, logos, button icons, images and code, is the property of Tyrrell’s Wines and is protected by international copyright laws. This excludes property in which the rights of third parties are explicitly and immediately acknowledged. Any improper use, including but not limited to the reproduction, modification, distribution, transmission, republication or display of the content on this site is strictly prohibited.

How much does delivery cost?
Private Bin Club members and Hunter Heroes club members recieve free delivery on all orders of 12 or more bottles of wine. Orders of less than 12 bottles incur a $12 delievery fee.

Friends of Tyrrells and website guests will be charged a subsidised fee of $12 per case Australia wide. A "case" is defined as being anything up to and including 12 bottles.

So for example:

6 bottles = $12 freight

12 bottles = $12 freight

18 bottles = $24 freight

24 bottles = $24 freight

30 bottles = $36 freight

36 bottles = $36 freight

And so on…

We are happy to offer FREE FREIGHT on all orders that total $1000 or more.

How long will it take for my wine to be delivered?
Delivery generally takes up to 10 working days from the date your payment is received.
Although every effort is made to ship your order according to the estimated delivery times provided, estimated shipping times may change due to changes in supply or circumstances beyond our control. If your product has not arrived after the estimated delivery time, please call our customer service team at 1800 045 501.

Does Tyrrell’s Wines deliver overseas?
Tyrrell’s Wines only delivers direct to consumers within Australia.  However Tyrrell’s Wines has a number of distributors that represent us internationally. A list of our International distributors can be found here. If you are based in the UK or looking to send the perfect gift to family or friends abroad, visit Vintage Marque to view our wines available for UK delivery.

How do I pay an outstanding balance?
Please contact our customer service team on 1800 045 501 between 9:00am – 5:00pm Monday to Friday to arrange payment.

Does Tyrrell’s Wines accept sponsorship requests?
Tyrrell's Wines has a long and proud history of supporting a range of community organisations and events. Our contributions are considered long-term investments in the company's commitment to the community. We receive proposals from many organisations every week. Due to our ongoing commitments we are not able to take on any new requests.

We wish you and your organisation every success.